The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
You must provide me with certain information to fulfill your order, such as your name, email address, postal address and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for example, to discuss custom orders), if you contact me directly.
I do NOT retain, nor do I receive, your detailed payment information such as card number or billing address - only method of payment (eg. PayPal, credit card), and the amount paid as shown on your transaction receipt.
Your contact information, such as email and shipping address, may be shared with third party services such as mail/delivery companies (eg. Canada Post, USPS, Royal Mail, FedEx or Purolator), but only as necessary to provide you with their services to ensure timely delivery of your product.
If you wish to review the information I keep on file, you may contact me to receive a copy by email at email@example.com, or via regular mail at the following address:
254 Wilson Dr.
Milton, ON L9T 3K2
Using a regular tape measure, have the two ends meet exactly where you’d like the lock to sit. If you happen to fall between sizes, go up to the next even number. And that’s it! Easy peasy :)
Yes! I make all my collars suitable for 24/7 wear; I use anodized aluminum for the chains because it’s hypoallergenic, doesn’t rust or tarnish, and can be cleaned easily with soap and water. Just be sure to use the polishing cloth included with your order to polish up the lock regularly, and dry it thoroughly after a shower - especially around the edges of the lock where water can seep under the enamel. Ideally though, taking it off for showering and sleeping will help increase its life span significantly. Generally speaking, after about 6 months or so, the lock would need replacing with 24/7 wear, but can last years if it’s removed at shower & bed time.
Use the polishing cloth that’s included with your order to keep the lock looking shiny and new, and the chain cleans up easily with just a bit of soap and water.
Since I know most collars are given as gifts, your collar will arrive already gift boxed with a color coordinated box and tissue paper to keep it safe during transit. No invoice or packing slip will be included unless requested. Note cards for special messages are also available upon request :)