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Shipping from Canada

Processing time

2-3 weeks

Estimated shipping times

• North America : 5 - 8 business days
• Europe : 6 - 10 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

• Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 12 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

You must provide me with certain information to fulfill your order, such as your name, email address, postal address and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for example, to discuss custom orders), if you contact me directly.

I do NOT retain, nor do I receive, your detailed payment information such as card number or billing address - only method of payment (eg. PayPal, credit card), and the amount paid as shown on your transaction receipt.

Your contact information, such as email and shipping address, may be shared with third party services such as mail/delivery companies (eg. Canada Post, USPS, Royal Mail, FedEx or Purolator), but only as necessary to provide you with their services to ensure timely delivery of your product.

I retain the information provided only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for a time period of no more than 4 years.

If you wish to review the information I keep on file, you may contact me to receive a copy by email at brainofjen@gmail.com, or via regular mail at the following address:

Jennifer Lowrie
254 Wilson Dr.
Milton, ON L9T 3K2
Canada